ar77 Privacy Policy

1. Introduction and Scope

ar77 places the highest importance on your privacy. This privacy policy ("Policy") explains how ar77 collects your personal information, the purposes for which it is used, and how it is kept secure. By accessing our website ar77.lat or using our services, you are considered to have agreed to the terms of this Policy.

This policy applies to all ar77 services — including casino games, sports betting, live casino and any related services provided through the ar77 platform.

2. Data Collection

ar77 collects two types of information: what you voluntarily provide and what is automatically collected while you use the platform.

2.1 Information You Provide

During account registration and verification, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• National ID or passport number (as part of the KYC process)
• Address and postal code
• Payment details — such as your bKash, Nagad, Rocket or Upay account number

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Date and time of site access
• Browsing activity — which pages you visited and how long you spent on them
• Cookies and local storage data (details below)

2.3 Transaction and Gaming Information

Information relating to your deposits, withdrawals and betting activity is automatically recorded in our systems. This includes deposit amounts, betting history, win/loss records and bonus usage details.

3. Purpose of Data Use

ar77 uses your information only for the following legitimate purposes:

3.1 Account Management and Verification

We use your information to create, manage and secure your account. Age verification (to confirm 21+) and identity verification (KYC) are part of this.

3.2 Service Delivery and Improvement

By analysing your preferences and usage patterns, we build a more refined, personalised experience. The platform experience is tailored based on your preferred game categories, language preference and device type.

3.3 Processing Financial Transactions

The necessary information is used to complete deposits and withdrawals via bKash, Nagad, Rocket and Upay. This information is essential to verify and secure the process for minimum deposits of ৳300 and minimum withdrawals of ৳800.

3.4 Customer Support

Our 24/7 Bengali live chat support team may view your account information to resolve your issues. Records of support sessions are retained to ensure service quality.

3.5 Ensuring Responsible Gaming

By monitoring gaming behaviour, we use this information to identify problematic conduct and maintain our responsible gaming policy.

3.6 Security and Fraud Prevention

User behaviour analysis and log records are retained to prevent fraudulent activity, money laundering and unauthorised access.

4. Data Sharing and Disclosure

ar77 does not sell or rent your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Payment Processors

The information required to complete transactions via bKash, Nagad, Rocket and Upay (such as mobile number and amount) is sent to the relevant payment processor. Each of these partners operates under its own privacy policy.

4.2 Technology and Software Partners

Game software providers — such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi and others — process the minimum session data required to operate their games. They do not receive your personally identifiable information.

4.3 Legal Obligations

We may be required to provide information in response to a court order, government directive or a lawful request from a law enforcement authority. In such cases we disclose only what is legally required.

4.4 Business Transfers

In the event of a change in company ownership or a merger, user information may be transferred. We will notify you before any such change takes place.

5. Cookies and Tracking

The ar77 website uses cookies and similar tracking technologies.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, saving language preferences and keeping security measures active. They cannot be disabled.

5.2 Analytics Cookies

Anonymous analytics data is collected to understand how users are using the site. This information is used to improve the site.

5.3 Cookie Controls

You can disable non-essential cookies from your browser settings. However, this may limit some functionality of the platform.

6. Data Security

ar77 uses industry-standard technologies and practices to protect your information.

• SSL Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Stored data — particularly financial and identity-related information — is kept in encrypted form on our servers.
• Access Controls: Only authorised personnel can access specific data, and every access is logged.
• Firewall and Security Monitoring: Our systems are under 24/7 security monitoring.
• Password Hashing: Your password is never stored directly — only a one-way encrypted hash is retained.

However, no method on the internet is 100% secure. If a security breach occurs, we will notify you as quickly as possible in accordance with applicable law.

7. Data Retention Period

ar77 retains your information only for as long as required for legal and business purposes.

• Active Accounts: All information is retained for as long as the account remains active.
• Inactive Accounts: After a prolonged period of inactivity, financial records must be retained for a minimum of 5 years from the date the account is closed.
• Account Deletion Requests: If you request account deletion, information required under legal obligations is retained; the remaining information is deleted within a reasonable time.
• Backup Data: Removing information from backup systems may take somewhat longer.

8. Your Rights

As a registered user of the ar77 platform, you have the following rights:

8.1 Right of Access

You have the right to know what information we hold about you. Upon request to our support team, a copy of your information will be sent to you.

8.2 Right to Rectification

You have the right to request correction if your information is inaccurate or out of date. Some information can be updated directly in your account settings.

8.3 Right to Erasure

You may request deletion of information beyond what is legally required to be retained. However, it is not possible to delete all information while an account remains active.

8.4 Data Portability

You have the right to request your information in a standard format (such as CSV).

8.5 Right to Object to Processing

You have the right to stop marketing communications or to object to the use of your information for specific purposes. To make this request, email [email protected].

9. Protection of Minors

ar77 is a 21+ platform. We do not knowingly collect or process information from anyone under the age of 21. Age verification is mandatory at registration and additional identity verification is requested in cases of doubt.

If we become aware that a minor's information has been collected by mistake, the relevant account will be immediately closed, the information will be deleted and all transactions will be cancelled.

10. Policy Changes

ar77 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will change.

If you continue to use the platform after a change, you will be considered to have agreed to the updated policy. We recommend reviewing this page regularly.

11. Contact

If you have any questions, concerns or requests regarding your information or this privacy policy, please contact us through the following:

• Live Chat: Get direct 24/7 support in Bengali via the ar77 platform. This is the fastest channel for privacy-related requests.
• Email: [email protected] — write to us by email for formal requests to access or delete your information.

We handle all privacy-related requests with the utmost care and aim to respond within a reasonable time.